Returns & Exchanges
Your order is eligible for exchange within 7 days of receipt of item. All exchanges must include the original packaging & tags and be in unused condition.
Made-to-order items are final sale and are not eligible for return or exchange.
Ineligible Items
Items without a box or final sale items
Items on sale
Custom items
Made to order items
Mattresses or Beds
Gift cards
Items used or damaged through normal wear or tear
Ways to Return
Simply bring back the item to our showroom in its original condition with its original packaging and tags in tact. If you require pick up service, please call our Customer Care Service (852)-5104-1000 or e-mail us at info@lockford.com.